Problem with Your Order?

We’re sorry to hear you’re experiencing an issue with your order. Our customer support team is here to help resolve any problems quickly and efficiently.

Below is guidance on how to request a refund or report an issue with your order. Reporting an Issue If you’ve received a damaged, incorrect, or faulty item, or if your order hasn’t arrived, please contact our customer support team.

To assist us in resolving your issue promptly, provide the following details:

• Order Number
• Description of the Issue (e.g., damaged item, missing item, or non-delivery)
• Photos (if applicable, e.g., for damaged or incorrect items)

For non-delivery, please allow up to 14 days from dispatch, as outlined in our Delivery Information page, before reporting the issue.

Requesting a Refund

If you’re eligible for a refund (e.g., for faulty, damaged, or incorrect items), please contact our customer support team with the details above.

Refunds will be processed in accordance with our refund policy: Refunds are issued to the original payment method within 7-10 business days of approval.

Items must be returned in their original condition (unworn, with tags, if applicable) for a refund to be processed.

Shipping costs are non-refundable unless the issue is due to our error.

Printed Orders Policy

Please note that orders with any form of printing (e.g., names, numbers, or custom designs) are non-refundable and non-returnable, as these items are personalized and cannot be resold by Football Shirts Direct.

The only exception is if you can provide suitable proof of a manufacturing fault on the shirt (e.g., defective stitching or material issues).

In such cases, please include clear photos and a description of the fault when contacting us.

Quality Assurance

Our quality checking team randomly inspects items before they are packaged for dispatch to ensure they meet our high standards. However, if you receive an item that does not meet your expectations, please reach out, and we’ll work to resolve the issue.

Contact Us

To start the process, reach out to us via:

Email: customersupport@footballshirtsdirect.co.uk

Contact Form: Located on our contact us page.

Next Steps

Once we receive your request, our team will review it and respond within 2-3 business days with instructions or a resolution.

We may ask you to return the item (we’ll provide a prepaid return label if the issue is our fault).

Thank you for choosing Football Shirts Direct.

We’re committed to ensuring your satisfaction and appreciate your patience while we resolve your issue.